Library User Survey

Please take part in the development of a Long Range Plan for the Fort Smith Public Library by participating in this citizen survey.

In order to submit the survey electronically you must be at a computer that has an email address attached (such as your home pc). If you are at the public computers at the library please print this survey out and turn it in at the reference desk or at the circulation desk. You will not be charged for these copies.
Please indicate today's date:

1. What is your zipcode?     

2. Do you have a current FSPL card?
     Yes
     No

3. How often do you usually visit the library?
     More than once a month
     About once a month
     2-3 times a year
     This is my first visit

4. Which library location do you visit most frequently?
    Main Library
    Dallas Street Branch
    Windsor Drive Branch
    Miller Branch

5. On your visits to the library do you often:

    Find the material you want is available
    Find the library has the material you want but it's not available to you
    Don't find what you want
    Don't come for specific material

6. Do library hours

    Meet your needs
    Need to open earlier
    Need to close later
    Need to have more weekend hours

7. When you visit the library do you usually (please check all that apply):
    Check out books
    Check out videos
    Come for a meeting
    Interact with staff
    Come to browse
    Use business material
    Read periodicals
    Use the computers
    Take computer classes
    Use reference materials that can't be checked out
    Visit the children's area

8. Check the following materials/services you have used in the past year:
    Magazines
    Spanish materials
    Called Reference Dept. for information
    Vietnamese materials
    Used webpage
    Internet
    Compact Discs
    Used catalog
    Wordprocessing Computer
    Audio Cassettes
    Children's Games Computers
    Videos
    Large Print Books
    Children's Storytime
    Children's summer reading
    Download ebooks
    Download audiobooks
    Download music

9. The following are databases to be used ONLY at the library.  Check any you have used in the past year at one of the Library locations:
    Access NewspaperARCHIVE.com
    Ancestry.com [Library Edition]
    FirstSearch (OCLC)

10. The following databases are available at the library OR at a home computer with a library card.   Check any you have used in the past year:
    African American Heritage
    Arkansas Driving Tests.com
    CultureGrams
    Encyclopedia of Arkansas History and Culture
    Facts on File
    Gale Discovering Collection
    Gale Virtual Reference Library
    Heritage Quest Online
    LearnaTest
    Mango Languages
    MedlinePlus
    Novelist/Novelist K-8
    ProQuest Central
    Research Companion
    Research Library
    SIRS Researcher
    World Book Portal

11. The following downloadable digital materials are available at the library OR at a home computer with a library card.   Check any you have used in the past year:
    Freegal Music Downloads
    Library2Go Downloadable eBooks/Audio
    Tumblebooks
    Zinio Magazine Downloads

12. How can your satisfaction with library services (including our website) be increased?

We appreciate your help!


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This Page Last updated: 28 June 2016

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